Our Connection/ Transfers Concierge greeters will:

• Await at your arrival gate displaying your name sign (if the arriving flight is domestic. If international, it will be at arrival halls after US immigration and customs.)
• Monitor and track your flight for peace of mind
• Guide you to your connecting gate to your next destination

For International Arrivals:

Due to US Customs and Border Patrol (CBP) regulations our international arrival service begins after the passenger(s) have cleared US immigration and customs and have collected their luggage. CBP states that no third party is allowed in the secured area of customs, therefore we are not able to meet passengers directly at the arrival gate of an international flight.

Our greeters will be awaiting after the exit of the arrivals hall and escorting passengers to either their vehicle or connecting flight.